Return Request Form
We make returns as easy as possible. Our goal is to provide you with the best products and the best service at the best price. We understand that customers can change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies. Our goal is to make the return or exchange process fair for everyone and simple.
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order.
No returns will be accepted after 30 days. All Returns must be in original packaging. Prior authorization must be given before any return can be made.
At this time, LexyLeah does not offer free return shipping. For your protection, we recommend that you choose a shipping option that will allow you to track and insure the products that you are returning. LexyLeah is not responsible for any return packages that are lost in transit to our warehouse.
Refunds and exchanges may take up to 20 business days. You will be notified once your refund or exchange has been fully processed. All exchange orders are subject to product availability.
- Products must be in original packaging and in a new and resalable as new condition.
- All Tags must be attached and intact.
- Prior authorization must be given before any return can be made.
- Items must not have been washed.
- All returned products will be inspected upon receiving the package. If products are not in resalable condition, your return will be denied.
- Shipping Fees are non-refundable.
- To return a product you must first request a Return Merchandise Authorization (RMA) via this form.
The following products cannot be returned/exchanged due to manufacturer policies or their made-to-order custom features:
- Any item marked or classified as non-returnable.
- Any used product.
- Sale Items.
- Clearance Items.
- Any custom/special orders.
To return a product you must first request a Return Merchandise Authorization (RMA) via this form.
Please let us know which particular item(s) you would like to return and a detailed reason for the return. Please allow 24 - 72 hours for processing. The RMA instructions email will include a return address and instructions on how to return a product.
Exchanging a Product
There are 2 ways you can exchange a product:
Option 1. – Order the new replacement item online or over the phone so it can be shipped to you right away. Upon return of the part a refund will be issued promptly. This is the quickest method for you to receive your replacement product.
Option 2. – Use the standard return procedure to request an RMA. In your request please specify the exact item(s) you would like to exchange for. Upon receipt of your returned product we will process an exchange and ship the new part.
If there is difference in price, you will be either refunded or charged the difference. We may also need to collect shipping charges as well.
Returning a Defective, Damaged, or Incorrect Product
While we try to minimize shipping errors or problems they can sometimes happen. If your product(s) arrive defective, damaged, or incorrect, please contact us as soon as possible. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. If the part was defective a RMA will need to be requested in order for it to be exchanged.
When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
When you request a cancellation of an order or an item, please note that it may take time to cancel an order. Orders can not be canceled once they are shipped. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of the cancellation. If you cancel your order using your "account cancel procedure" in the account section your order will be canceled immediately.
Refunds & Credits
After your return has been received and inspected, you will be issued a credit or refund via the same payment method as you had originally used to place the order. The refund amount will be composed of the original purchase price minus shipping and restock fees. Please allow an additional 5-7 days for the credit to appear on your account.